Jewellery Warranty
At Om Flower, we believe jewellery should make you feel confident, radiant, and carefree every single day. That’s why every piece we create is designed to last, so you can enjoy your everyday sparkle without worry.
All our jewellery comes with Lifetime Colour Guarantee and a 6-Month Jewellery Warranty, giving you peace of mind and ensuring your favourite pieces stay as beautiful as the day you got them ♡
What Is The Lifetime Colour Guarantee?
We are proud to say that we can offer a Lifetime Colour Guarantee on your beautiful jewels. If it tarnishes we replace it! Rest assured your pieces will never turn green or react to sweat, salt or water.
What’s Covered In The 6~Month Jewellery Warranty?
If anything breaks or malfunctions don't worry we've got you covered!
✔️ Broken clasps or fastenings
✔️ Snapped or broken chains
✔️ Earring hoops that won’t open or close properly
✔️ Jump rings coming loose or undone
✔️ Faulty closures or connection points
✔️ Any defects in metal materials
✔️ Stones coming loose
Please note: Natural wear from rubbing, scratching, or exposure to harsh chemicals (like perfumes or cleaning products) is not covered under Om Flower Lifetime Colour Warranty or our 6~Month Jewellery Care Guarantee. To keep your jewellery looking its best, we recommend removing pieces during activities that could cause scratches or damage.
Our pieces are waterproof, hypoallergenic, and tarnish-resistant. Made from stainless steel with 18krt gold plating, our jewels are sealed with an extra protective layer for everyday durability and effortless daily wear.
For any faults, repairs, or general enquiries about our Lifetime Colour Warranty or our 6~month Jewellery Care Guarantee please reach out to hello@omflower.com.au
For full details on our 60 day easy return policy or to find out more about returns, exchanges & refunds please visit our Refunds, Returns & Exchanges page.
Our Lifetime Colour Warranty and 6-Month Jewellery Care Gurantee covers manufacturing faults, while our 60 day return policy is for change of mind returns, exchanges and refunds.
We love and appreciate all of our beautiful customers and always happy to help! ♡